10-Day Return & Refund Policy

We want you to shop with confidence. If you're not satisfied, we make returns simple and hassle-free.

Our Promise

At Grey Homes, we stand behind the quality of our furniture. If you are not completely satisfied with your purchase, you can request a return within 10 days of delivery under our return policy guidelines.

Return Eligibility

  • Item must be returned within 10 days of delivery
  • Product must be unused and in original condition
  • Original packaging must be intact
  • Custom-made or personalized items are not eligible for return
  • Sale or clearance items may not be eligible unless defective

How to Request a Return

  1. Contact our support team via WhatsApp or email
  2. Share your order details and reason for return
  3. Our team will review and approve your request
  4. We will arrange pickup or guide you on return shipping

Refund Process

Once we receive and inspect the returned item, your refund will be processed within 5–7 working days. Refunds will be issued via the original payment method.

Important Notes

Please ensure the product is properly packed to avoid damage during return shipping. Any damaged or used items may not be eligible for a refund.

Need Help With a Return?

Our support team is ready to assist you with any return or refund request.

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